PHYSICAL PRODUCTS
Changed your mind?
If you've changed your mind about your purchase, please contact us within 14 days of receiving your order to let us know that you wish to cancel and return it.
Once you've notified us, you have a further 14 days to return the product(s) to us.
Where applicable, products should be returned in their original condition and packaging.
Because some Hair We Gro products are personal-care/cosmetic products, sealed products that are not suitable for return for health or hygiene reasons may not be eligible for a change-of-mind return once the seal has been broken, where the statutory hygiene exception applies.
This does not affect your statutory rights if a product is faulty, damaged or not as described.
Return postage
Unless your product is faulty, damaged or incorrect, you will be responsible for the cost of returning your order to Hair We Gro.
We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been completed.
Refunds
Once your return has been received and inspected, we'll process any refund due to your original payment method.
Where you exercise your statutory right to cancel an online order, your refund will include the standard delivery charge originally paid. If you selected a more expensive delivery option, we are not required to refund the additional amount above our standard delivery cost.
Refunds will be processed within the applicable statutory timeframe.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
If your Hair We Gro order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible at info@hairwegrow.store.
Please include:
Your name and order number
A description of the problem
Clear photographs of the product and, where relevant, the packaging
We'll review the issue and arrange an appropriate resolution, which may include a replacement, refund or other remedy, depending on the circumstances.
Your statutory rights regarding faulty, damaged or misdescribed goods are not affected by this policy. UK consumer law requires retailers to provide remedies for goods that are faulty, not as described or do not perform as they should.
DIGITAL PRODUCTS & DOWNLOADS
Because Hair We Gro's digital resources are supplied electronically, different cancellation rules apply.
Where you choose to receive or access your digital product immediately, you may be asked at checkout to consent to the digital content being supplied before the end of the 14-day cancellation period and acknowledge that your right to cancel will be lost once supply begins.
Once the digital content has been supplied following that consent and acknowledgement, you will no longer have the statutory right to cancel simply because you've changed your mind.
This does not affect your statutory rights where digital content is faulty, not as described or otherwise does not meet the requirements of UK consumer law.
If you experience a problem accessing your digital purchase, please contact info@hairwegrow.store and we'll be happy to help.
CANCELLING BEFORE DISPATCH
If you need to cancel a physical-product order before it has been dispatched, please contact us as soon as possible at info@hairwegrow.store.
If we receive your cancellation before your order has been processed for dispatch, we'll cancel the order and arrange your refund.
If your order has already been dispatched, you'll need to follow the applicable returns procedure once you receive it.
HOW TO REQUEST A RETURN
To request a return, email:
info@hairwegrow.store
Please include your name, order number and the product(s) you would like to return, along with the reason where relevant.
We'll provide you with the information needed to complete your return.
YOUR STATUTORY RIGHTS
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law.