• Hair We Gro products are designed to support a healthy hair-care routine from scalp to ends. Our Stimulating Hair Oil supports scalp care and healthy hair growth, while our Moisturising Hair & Body Butter helps moisturise, seal in hydration and support length retention by helping to reduce dryness and breakage.

  • Hair growth happens at the scalp. Length retention is about keeping the hair you've already grown by reducing unnecessary breakage and damage. That's why Hair We Gro focuses on both: caring for the scalp while protecting and moisturising your strands. Learn more by checking out our blog.

  • There isn't one routine that works for everybody. Your frequency should depend on your hair, scalp and styling routine. As a starting point, use the Stimulating Hair Oil as needed for scalp care and the Moisturising Hair & Body Butter whenever your hair needs moisture sealed in. Pay attention to how your hair responds and adjust accordingly.

  • Apply a small amount directly to the scalp and gently massage it in. It can be incorporated into your regular scalp-care routine several times throughout the week depending on your needs. A little goes a long way — your scalp doesn't need to be saturated in oil.

  • For hair, apply a small amount after adding moisture — ideally while the hair is slightly damp or after using a water-based moisturiser. The Butter helps seal that moisture in rather than providing hydration on its own. It can also be used on the body to help soften and moisturise dry skin.

  • Our products can be incorporated into many hair types and textures, particularly textured hair that benefits from additional scalp care, moisture and sealing. However, every head of hair is different, so the amount and frequency you use should be adapted to your individual needs.

  • Any oil- or butter-based product can contribute to build-up when overused or layered repeatedly without cleansing. Start with a small amount, avoid unnecessarily coating the hair or scalp, and maintain a cleansing routine appropriate for your hair and scalp.

  • The moisturising function is the same across the collection, so choosing your Butter can simply come down to the experience you prefer. Explore Spring Blossom, Summer Fruit, Autumn Harvest and Winter Spice and choose the scent that feels most like you.

  • No product can guarantee hair growth. Hair growth is influenced by many factors including genetics, health, nutrition, scalp health and hair-care practices. Hair We Gro products are designed to support a healthy scalp and hair-care routine while helping you care for and retain the hair you grow.

  • Sometimes your hair is growing — you're simply not retaining the length. Breakage can make new growth difficult to see because hair is being lost from the ends at a similar rate. That's why healthy hair routines need to consider both growth and retention.

  • Breakage can have many causes, including dryness, excessive manipulation, tension, heat, chemical processing and friction. Understanding why your hair is breaking is more useful than simply adding more products to your routine.

  • No. A hairstyle is only protective when the way it's installed, worn, maintained and removed actually protects your hair. Excessive tension, leaving styles in too long, neglecting the hair underneath or repeatedly stressing the same areas can turn a “protective” style into a damaging one.

  • Start by observing it. Look at your scalp, dryness, breakage, shedding, styling habits and how your hair responds to your current routine. Rather than constantly adding products, identify the problem you're trying to solve first. Hair care becomes much easier when you understand the why behind what you're doing.

  • Healthy-hair progress takes time. Rather than looking for dramatic overnight changes, track your routine consistently through photographs, length checks and observations about shedding, breakage, moisture and scalp health. This can help you recognise gradual progress and identify what may need adjusting.

  • Our digital resources are educational tools created to help you better understand and care for your hair. Depending on the resource, you'll find guides, checklists, trackers and practical information designed to help you build more intentional hair-care habits.

  • No. Unless a product listing specifically says otherwise, Hair We Gro digital resources are digital downloads and no physical copy will be posted to you.

  • After completing your purchase, you'll receive access to your digital resource electronically. Please ensure the email address entered during checkout is correct and check your spam or junk folder if you don't see your download information.

  • Yes. Hair We Gro digital resources can be viewed digitally or printed for your own personal use, making it easier to complete trackers, checklists and activities in whichever format works best for you.

  • It depends on what you're trying to understand or improve. If you're looking for a broader foundation, Let There Be Growth: 7 Keys to Your Hair Goals is a great place to begin. More specific resources can then help you explore areas such as wash day, nutrition, styling and tracking your routine.

  • Your purchase is for your personal use only. Please don't reproduce, resell, distribute or upload Hair We Gro digital resources for others. If someone would benefit from a resource, please direct them to Hair We Gro to access their own copy.

  • Orders are usually prepared and dispatched within 24–48 hours.

    Delivery times will depend on the Royal Mail service selected at checkout. Once your order has been handed over to Royal Mail, delivery times are subject to their courier network and any delays that may occur.

  • Once your order has been prepared and dispatched, you'll receive an email confirmation letting you know it's on its way.

    Royal Mail may also send you delivery updates, including information about when to expect your parcel.

  • Yes. We offer Royal Mail Tracked 24 and Tracked 48 delivery options.

    Your dispatch confirmation will include your tracking information. Simply visit the Royal Mail tracking service and enter your tracking number to follow your parcel's journey.

  • If your order hasn't arrived within the expected delivery timeframe, please contact Hair We Gro so we can assist you.

    We also recommend checking your Royal Mail tracking information for any updates. Where a parcel is considered lost or significantly delayed, a claim may need to be raised with Royal Mail in accordance with their claims process and applicable timeframes.

  • We're sorry if your order reaches you damaged. Please contact us as soon as possible and include clear photographs of the damaged product and packaging.

    We'll review the issue and, where appropriate, arrange a replacement or other suitable resolution. We may also need to raise a claim with Royal Mail regarding damage sustained during delivery.

  • Yes! Hair We Gro ships internationally. 🌍

    Please be aware that international orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are not set, collected or covered by Hair We Gro and remain the responsibility of the customer.

    International customers are responsible for applicable shipping and customs charges.

  • Physical products may be returned provided they are in their original, unopened and unused condition, subject to our Returns Policy.

    For hygiene reasons, we cannot accept returns or exchanges of products that have been opened or used unless the product is faulty.

    Due to the nature of digital products, our downloadable digital resources are generally non-refundable once they have been supplied or accessed, subject to your statutory rights.

  • Of course. If you haven't found the answer you're looking for, we'd love to hear from you.

    Email us at info@hairwegrow.store, or head over to our Contact page and send us a note.

    Ask Hair We Gro.